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£884m Anglian Water upgrade announced for Suffolk and Essex

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Ipswich's only independent news website

We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

Anglian Water has announced an £884 million investment programme for Suffolk and Essex, including £110 million for environmental improvements to local watercourses.

Why it matters: Anglian Water says the investment aims to protect the region from future water shortages and support its growing population.

By the numbers:

  • £884 million total investment for Suffolk and Essex

  • £110 million for environmental improvements

  • £33 million for preventing storm overflow spills

  • £626 average annual customer bill (£1.72 per day)

Picture of an Anglian Water van

The details: The programme includes:

  • Environmental improvements to local watercourses

  • Storm overflow spill prevention

  • Odour containment improvements

  • Upgrades to water recycling centres to accommodate population growth

  • Development of a new water grid connecting Norfolk, Suffolk and Essex

What they're saying: "Our programme of investment for this five years and beyond is transformational," said Don Maher, Anglian Water's Director of Customer and Wholesale Services. "It is critical to support our growing region, keeping customers' taps running and toilets flushing in the face of unprecedented challenges from population growth and climate change."

Support available: Anglian Water is also launching an £80 million support package for vulnerable customers, including:

  • A new discounted tariff for those with medical needs

  • Tailored support packages

  • Benefits assessment service

For help: Customers struggling with bills can contact Anglian Water's Extra Care Team on 0800 169 3630.

The bottom line: The £884 million investment will fund environmental improvements, storm overflow prevention, and upgrades to water recycling centres in Suffolk and Essex. It will also include an £80 million support package for the region's most vulnerable customers.

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500 mobile phones donated to support domestic abuse victims in East Anglia

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Ipswich.co.uk Logomark in a circle

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We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

Virgin Media O2 Business has donated over 500 mobile phones to help survivors of domestic abuse and sexual assault across East Anglia, including Suffolk.

Why it matters: The donated devices will enable vulnerable people to contact support services, emergency services and family members when their own phones have been broken or confiscated by perpetrators.

The phones will be distributed to Leeway, Catch-22, and Mountain Healthcare support services across five counties – Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk and Suffolk.

Some devices will come with free SIM cards and mobile data from the National Databank, which was founded by Virgin Media O2 and the digital inclusion charity Good Things Foundation. The National Databank is described as "like a food bank but for free data, texts and calls, helping to connect people in need."

Leeway

Leeway provides support to adults and young people looking to break free from domestic abuse in Suffolk and Norfolk.

The background: The donation comes as part of Virgin Media O2 Business's social value commitment through a recent police contract with 7F Commercial Services.

7F Commercial Services uses collaborative buying power for seven police forces in the eastern region, including Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk, Suffolk, Essex, and Kent, to obtain better value for money from their contracts.

What they're saying: Suffolk's Police and Crime Commissioner, Tim Passmore, said: "Supporting victims is a key responsibility for me as Police and Crime Commissioner. We commission many services to support victims to help them cope with the immediate impact of crime, and, as far as possible, recover from the effects.

Tim Passmore, Police & Crime Commissioner for Suffolk
PCC

"I absolutely support this 'social benefits' approach. Funding is always tight and anything we can do to work with the commercial sector to access additional funding to support this work gets my full support.

"I know from speaking to victims just how devastating it is to be denied something as basic as the ability to talk to family and friends. I hope these phones provide a useful lifeline for victims of domestic abuse and sexual assault to feel more secure and less isolated."

Charlotte Hails, Head of Public Sector Vertical Strategy at Virgin Media O2 Business, said: "As a former senior police officer who specialised in Safeguarding and Public Protection, I know first-hand that mobile phones and connectivity are critical to ensuring victims and survivors are not isolated and can receive support.

"By partnering with local organisations in East Anglia, Virgin Media O2 Business is helping ensure victims and survivors receive the smartphones and data they need. This builds on our commitment to support police forces and communities across the UK to improve public safety and reduce crime."

The bottom line: The initiative aims to reduce isolation among victims of domestic abuse and sexual assault by providing them with secure means of communication through donated mobile devices.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

We can't do this without you!

If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

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