Attwells Solicitors
Proud supporters of free and independent local journalism in Ipswich
Greater Anglia has maintained its position as the UK's most punctual train operator, according to its latest performance figures. The company reports seven of its routes are achieving over 95% punctuality rates.
The big picture: The train operator says it has delivered the highest national punctuality results for six consecutive quarters since April 2023, with an average of 94.7% of trains running on time in the most recent four-week period to 9 November.
Why it matters: The figures suggest significant improvements in reliability for Ipswich rail users, with the company historically averaging between 87% and 91% annually:
Services between Ipswich and Felixstowe are running at 95.4% punctuality
London to Norwich intercity services, stopping at Ipswich, are achieving 94% reliability
Great Eastern services through Essex and Suffolk, including Ipswich, Colchester and Chelmsford, are reaching 96% reliability
The operator's annual average for cancelled services stands at 1.7%
Between the lines: The company uses several different measures to track punctuality:
Public Performance Measure (PPM) - measuring arrival times at destination stations for each service
"Time to 3" - trains arriving within 3 minutes at every station they serve
"On time" performance - trains arriving exactly when scheduled
By the numbers:
94.7% - current network-wide punctuality
94.3% - moving annual average PPM figure
Seven routes achieving more than 95% reliability
Traditional annual performance: 87-91%
What they're saying: "We are very pleased to be delivering consistently high levels of punctuality for our customers and stakeholders across East Anglia," says Martin Beable, Managing Director, Greater Anglia.
The bottom line: While the figures show promising improvements in service reliability, they represent Greater Anglia's own performance measures. Independent verification of the "most punctual operator" claim was not provided in the release.
An award-winning local law firm
Rated as "Excellent" on Review Solicitors with an impressive 4.8/5 on Feefo.
