Skip to main contentEnter
Ipswich.co.uk Logomark in a circle

Ipswich's only independent news website

We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

Oliver Rouane-Williams speaking with an elderly couple in the town centre

We can't do this without you!

If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

Greater Anglia claims top spot for UK train punctuality for sixth consecutive quarter

News
Ipswich.co.uk Logomark in a circle

Ipswich's only independent news website

We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

Greater Anglia has maintained its position as the UK's most punctual train operator, according to its latest performance figures. The company reports seven of its routes are achieving over 95% punctuality rates.

The big picture: The train operator says it has delivered the highest national punctuality results for six consecutive quarters since April 2023, with an average of 94.7% of trains running on time in the most recent four-week period to 9 November.

Why it matters: The figures suggest significant improvements in reliability for Ipswich rail users, with the company historically averaging between 87% and 91% annually:

  • Services between Ipswich and Felixstowe are running at 95.4% punctuality

  • London to Norwich intercity services, stopping at Ipswich, are achieving 94% reliability

  • Great Eastern services through Essex and Suffolk, including Ipswich, Colchester and Chelmsford, are reaching 96% reliability

  • The operator's annual average for cancelled services stands at 1.7%

A photo of Ipswich train station taken from the forecourt
London to Norwich intercity services, stopping at Ipswich, are achieving 94% reliabilityOliver Rouane-WilliamsIpswich.co.uk

Between the lines: The company uses several different measures to track punctuality:

  • Public Performance Measure (PPM) - measuring arrival times at destination stations for each service

  • "Time to 3" - trains arriving within 3 minutes at every station they serve

  • "On time" performance - trains arriving exactly when scheduled

By the numbers:

  • 94.7% - current network-wide punctuality

  • 94.3% - moving annual average PPM figure

  • Seven routes achieving more than 95% reliability

  • Traditional annual performance: 87-91%

What they're saying: "We are very pleased to be delivering consistently high levels of punctuality for our customers and stakeholders across East Anglia," says Martin Beable, Managing Director, Greater Anglia.

The bottom line: While the figures show promising improvements in service reliability, they represent Greater Anglia's own performance measures. Independent verification of the "most punctual operator" claim was not provided in the release.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

We can't do this without you!

If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

Oliver Rouane-Williams speaking with an elderly couple in the town centre

Ipswich's only free and independent news publication

Support our journalism

We can't do this without you! Unlike the Ipswich Star and East Anglian Daily Times, Ipswich.co.uk has no banner advertising and no wealthy US corporate owners.

So, if you value strong, free, independent local media that fights tirelessly for a better Ipswich, please consider contributing just £24 per year.

Every penny matters and allows us to keep producing good quality local journalism that respects your time, attention and privacy.

Become a supporter

500 mobile phones donated to support domestic abuse victims in East Anglia

News
Ipswich.co.uk Logomark in a circle

Ipswich's only independent news website

We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

Virgin Media O2 Business has donated over 500 mobile phones to help survivors of domestic abuse and sexual assault across East Anglia, including Suffolk.

Why it matters: The donated devices will enable vulnerable people to contact support services, emergency services and family members when their own phones have been broken or confiscated by perpetrators.

The phones will be distributed to Leeway, Catch-22, and Mountain Healthcare support services across five counties – Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk and Suffolk.

Some devices will come with free SIM cards and mobile data from the National Databank, which was founded by Virgin Media O2 and the digital inclusion charity Good Things Foundation. The National Databank is described as "like a food bank but for free data, texts and calls, helping to connect people in need."

Leeway

Leeway provides support to adults and young people looking to break free from domestic abuse in Suffolk and Norfolk.

The background: The donation comes as part of Virgin Media O2 Business's social value commitment through a recent police contract with 7F Commercial Services.

7F Commercial Services uses collaborative buying power for seven police forces in the eastern region, including Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk, Suffolk, Essex, and Kent, to obtain better value for money from their contracts.

What they're saying: Suffolk's Police and Crime Commissioner, Tim Passmore, said: "Supporting victims is a key responsibility for me as Police and Crime Commissioner. We commission many services to support victims to help them cope with the immediate impact of crime, and, as far as possible, recover from the effects.

Tim Passmore, Police & Crime Commissioner for Suffolk
PCC

"I absolutely support this 'social benefits' approach. Funding is always tight and anything we can do to work with the commercial sector to access additional funding to support this work gets my full support.

"I know from speaking to victims just how devastating it is to be denied something as basic as the ability to talk to family and friends. I hope these phones provide a useful lifeline for victims of domestic abuse and sexual assault to feel more secure and less isolated."

Charlotte Hails, Head of Public Sector Vertical Strategy at Virgin Media O2 Business, said: "As a former senior police officer who specialised in Safeguarding and Public Protection, I know first-hand that mobile phones and connectivity are critical to ensuring victims and survivors are not isolated and can receive support.

"By partnering with local organisations in East Anglia, Virgin Media O2 Business is helping ensure victims and survivors receive the smartphones and data they need. This builds on our commitment to support police forces and communities across the UK to improve public safety and reduce crime."

The bottom line: The initiative aims to reduce isolation among victims of domestic abuse and sexual assault by providing them with secure means of communication through donated mobile devices.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

We can't do this without you!

If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

Load next article