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Ipswich Buses fares increasing as £2 national cap ends

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Ipswich.co.uk Logomark in a circle

Ipswich's only independent news website

We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

The local bus operator will introduce a simplified fare structure next month, with higher single fares, lower day tickets and the removal of return tickets.

Why it matters: The changes follow the removal of the government's £2 National Bus Fare Cap and increasing operating costs, affecting the cost of travel for Ipswich bus users.

By the numbers:

  • Single fares will increase from £2.00 to £2.30 for adults (a 15% increase)

  • Under 20s single fares will rise from £1.40 to £1.70 (a 21% increase)

  • Day tickets will be reduced from £4.50 to £4.40 for adults (a 2% decrease)

  • Under 20s day tickets will drop from £3.30 to £3.00 (a 9% decrease)

A bus at Tower Ramparts Bus Station
A bus at the Tower Ramparts bus station in IpswichOliver Rouane-WilliamsIpswich.co.uk

What's changing: Return tickets will be withdrawn completely, with passengers directed toward the cheaper day tickets which allow unlimited travel.

What they're saying: "We understand the cost of living continues to be challenging for many people, and whilst we have had to make alterations to our fares, including increasing several prices, we have tried hard to maintain affordability and offer value for money for our customers," says Dan Bassett, Managing Director at Ipswich Buses.

The bigger picture: The company conducted an analysis of local and national operators' fares to ensure they remain competitive, with Bassett claiming they "will continue to offer 'on the day' bus fares which are the lowest and best value in the region and some of the lowest and best value fares in the country."

For regular travellers: Discounted travel will remain available for those who travel frequently, allowing customers to buy 'bulk' travel at a reduced 'per journey' rate.

On the app: Customers using the Ipswich Buses App will continue to receive reductions on family tickets and 10-journey products.

The bottom line: The new fare structure comes into effect from 20 April 2025, with full details available on the Ipswich Buses website.

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500 mobile phones donated to support domestic abuse victims in East Anglia

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Ipswich.co.uk Logomark in a circle

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We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

Virgin Media O2 Business has donated over 500 mobile phones to help survivors of domestic abuse and sexual assault across East Anglia, including Suffolk.

Why it matters: The donated devices will enable vulnerable people to contact support services, emergency services and family members when their own phones have been broken or confiscated by perpetrators.

The phones will be distributed to Leeway, Catch-22, and Mountain Healthcare support services across five counties – Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk and Suffolk.

Some devices will come with free SIM cards and mobile data from the National Databank, which was founded by Virgin Media O2 and the digital inclusion charity Good Things Foundation. The National Databank is described as "like a food bank but for free data, texts and calls, helping to connect people in need."

Leeway

Leeway provides support to adults and young people looking to break free from domestic abuse in Suffolk and Norfolk.

The background: The donation comes as part of Virgin Media O2 Business's social value commitment through a recent police contract with 7F Commercial Services.

7F Commercial Services uses collaborative buying power for seven police forces in the eastern region, including Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk, Suffolk, Essex, and Kent, to obtain better value for money from their contracts.

What they're saying: Suffolk's Police and Crime Commissioner, Tim Passmore, said: "Supporting victims is a key responsibility for me as Police and Crime Commissioner. We commission many services to support victims to help them cope with the immediate impact of crime, and, as far as possible, recover from the effects.

Tim Passmore, Police & Crime Commissioner for Suffolk
PCC

"I absolutely support this 'social benefits' approach. Funding is always tight and anything we can do to work with the commercial sector to access additional funding to support this work gets my full support.

"I know from speaking to victims just how devastating it is to be denied something as basic as the ability to talk to family and friends. I hope these phones provide a useful lifeline for victims of domestic abuse and sexual assault to feel more secure and less isolated."

Charlotte Hails, Head of Public Sector Vertical Strategy at Virgin Media O2 Business, said: "As a former senior police officer who specialised in Safeguarding and Public Protection, I know first-hand that mobile phones and connectivity are critical to ensuring victims and survivors are not isolated and can receive support.

"By partnering with local organisations in East Anglia, Virgin Media O2 Business is helping ensure victims and survivors receive the smartphones and data they need. This builds on our commitment to support police forces and communities across the UK to improve public safety and reduce crime."

The bottom line: The initiative aims to reduce isolation among victims of domestic abuse and sexual assault by providing them with secure means of communication through donated mobile devices.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

We can't do this without you!

If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

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