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Ipswich MP Jack Abbott demands action from train operator that runs no services in Suffolk

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Jack Abbott, MP for Ipswich, has written to train operator CrossCountry, demanding improvements to its train services despite the operator not running any services in Suffolk.

The big picture: Jack Abbott joined Transport Secretary Louise Haigh in criticising train operator CrossCountry's performance.

However, the MP seems to have overlooked a crucial detail: CrossCountry doesn't operate any services in Suffolk.

CrossCountry operates routes primarily in the Midlands, North of England, South and Scotland. Its nearest service to Ipswich is Cambridge, but it only runs to the Midlands and Stansted Airport.

CrossCountry routes
CrossCountry routesCrossCountry

What Labour said: Louise Haigh MP, Transport Secretary said of CrossCountry two days ago: “This is not the standard we expect, or passengers deserve, but this is the mess we’ve inherited, where our railways are understaffed and lurching from one crisis to the next.

“We insisted CrossCountry put on more services than their original plan, but the reduced timetable is certainly not satisfactory.

“CrossCountry is persistently one of the worst performing operators, with record delays, cancellations and consistent overcrowding. That is why I have also instigated a remedial plan - to improve services in the long run.

“There can be no excuse for this sort of dire service, and it will not be tolerated under this Government.”

Jack issued his own strongly-worded response: “For far too long, CrossCountry has let down passengers, and failed to provide the level of service that Ipswich deserves.

“Reliable train services are crucial to ensuring access to work, education and leisure opportunities across the East of England.

“I have asked for regular updates on the progress of CrossCountry’s remedial plan, and immediate mitigation factors.

“I will continue to work with the operator and the Department for Transport to ensure passengers in Ipswich get a better deal.”

Questioning the strength of his statement: Ipswich.co.uk immediately reached out to Jack's team, asking for clarification on what CrossCountry services affected Ipswich residents.

We were informed that "there are a number of constituents who use their East of England route who this will affect" and that "this is why Jack has written to CrossCountry." Although they "don’t have exact numbers."

Pushing a little harder: Unconvinced by the rationale, we questioned the motivation behind such a strong response but have yet to receive further comment.

Opinion

Why it matters: With the Towns Deal and Ipswich in the Premier League, we have a once-in-a-generation opportunity to invest in our town.

While some will argue that the unknown number of Ipswich residents who regularly travel by train from Cambridge to the Midlands deserve representation, many others will dismiss it as either an embarrassing mistake from an MP who fought his election campaign based on his local knowledge or a blatant example of prioritising political point-scoring over genuine constituent needs.

I hope such conviction will be shown when addressing our town's many more pressing issues.

The bottom line: While train service improvements are a valid concern for Ipswich residents, Ipswich commuters might be better served if their MP focused on Greater Anglia, the operator of all the trains in our county.

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Widower urges people to support Midnight Walk in aid of charity that gave his late wife 'a peaceful end-of-life'

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Proud supporters of free and independent local journalism in Ipswich

Ross Wishart shares how St Elizabeth Hospice supported his family and why he encourages others to join the annual fundraiser.

Why it matters: St Elizabeth Hospice provides free care to over 4,000 patients and their families throughout the region each year, offering specialist support whenever and wherever it is needed.

The big picture: The Midnight Walk, now in its 19th year, returns on Saturday, 10 May at Trinity Park Events with a pyjama party theme. Last year's event raised over £135,000 to support the hospice's vital services.

Large crowds at MNW 2024
Large crowds at MNW 2024St Elizabeth Hospice

The details: Sponsored by Persimmon Homes Suffolk, the event will see hundreds of walkers dress in their most vibrant and colourful pyjamas as they take on the route.

  • The seven-mile circular route takes walkers through Ipswich streets

  • Participants will walk to the hospice grounds to write messages on a special Memory Wall

  • The route continues to Ipswich Waterfront before returning to Trinity Park

More than a charity event: The Wishart family's connection to the hospice goes beyond the Midnight Walk. Ross explained that Jemma first came under the hospice's care in early 2024, after receiving cancer treatment and support from Ipswich Hospital.

Initially, the hospice provided guidance to help them care for Jemma at home. Eventually, she was admitted to the Inpatient Unit in Ipswich, where she received care for several weeks until her death.

"Contrary to what many people might expect, the hospice is a warm and homely environment -- not a scary place at all," Ross said.

"From the moment you walk through the doors, everyone greets you with a smile. The volunteers at reception are so kind, and the staff are exceptional."

The Wishart Family
The Wishart FamilyThe Wishart Family

What they're saying: "We are eternally grateful for the love and support the hospice provided to Jemma and our family," explained Ross Wishart, whose wife Jemma received support from St Elizabeth Hospice until her death, aged 38, in July 2024.

"The hospice gave Jemma a peaceful and dignified end-of-life, allowing us to be together as a family and share precious moments. These memories will stay with us forever, and I cannot thank the hospice enough for making that possible," he added.

"We've always been keen fundraisers for various charities. While Jemma was receiving care, our family participated in the charity's Midnight Walk," Ross continued.

"It was a fantastic event, and at the halfway point, the route takes you through the hospice. Jemma was able to see us there and wish us well, which made the experience even more special."

James Fox-Golding, Events and Challenges Manager at St Elizabeth Hospice, said: "The excitement is really building as the Midnight Walk draws closer! We're looking forward to coming together with the community and our supporters to bring a fantastic party atmosphere to Ipswich for this much-loved fundraiser."

St Elizabeth Hospice Midnight Walk 2025 poster
St Elizabeth Hospice Midnight Walk 2025St Elizabeth Hospice

What's next: All ticket proceeds and donations for Midnight Walk will go to St Elizabeth Hospice, which provides support to patients and families living with life-limiting illnesses across the region.

The bottom line: "Whether through fundraising, volunteering, or taking part in events like the Midnight Walk, you're making a real difference to families like mine who are supported by the hospice during difficult times in their lives," said Ross.

For more details and to book Midnight Walk 2025 tickets, visit www.stelizabethhospice.org.uk/get-involved/events/all-events-challenges/midnight-walk/ or email midnightwalk@stelizabethhospice.org.uk for queries.

To find out more about St Elizabeth Hospice call 01473 727776 or visit www.stelizabethhospice.org.uk.

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