More than heat: The warm spaces providing support and connection in Ipswich

Every Monday, between 12:00 and 14:00, visitors flock to the New Wolsey Theatre, one of four local venues participating in the Warm Welcome Campaign, a national campaign to create safe, welcoming environments where people can connect and feel supported.

More than a space to escape the cold

The theatre's warm space has become more than a place to escape the cold—it’s a hub where people can come together, feel a sense of belonging, learn new skills and access support services.

“The weekends can feel long when you live alone,” says one regular. “Coming here on a Monday is a great way to start the week, to be around people, to chat.”

Visitors can also enjoy hearty meals, like chilli with rice or leek and potato soup, in a relaxed, no-pressure environment, which fosters a sense of community where people return week after week.

"The food is really good, you can taste the care we put into it," says one organiser. "It’s about providing something nutritious and comforting, not just filling people up."

Visitors are encouraged to get involved: “It’s not just about the food; it’s about learning new things, like how to peel a butternut squash the right way. I didn’t have the right tool at first, but after learning here, I went out and bought one for myself. It’s those little things that really help,” said another regular visitor.

The theatre also provides a warm clothes bank and a children’s area to ensure families are comfortable during their visit.

Job Centre representatives visit weekly to advise on benefits, employment support, and other services. “We’ve worked with local organisations like the Job Centre and the housing team to help those at risk of homelessness,” said organisers. “It’s not just about offering a meal—it’s about building relationships and trust.”

Part of a wider community effort

While the theatre plays a key role, it’s part of a broader network of warm spaces in Ipswich that provide various services to support people through the colder months.

Ipswich’s other warm spaces include:

• Castle Hill United Reformed Church: Free tea, coffee, and biscuits, plus a cake service on the first Tuesday of each month.

• Landseer Road Methodist Church: Free breakfast every Friday morning, along with a dedicated Tea and Toast service.

• Suffolk Libraries: Providing warm spaces aligned with the national Warm Welcome Campaign. Visitors can enjoy free hot drinks, access warm clothes, and use services like Wi-Fi, computer access, and community events. Some libraries also offer essential items like period products and hygiene essentials.

Removing stigma

The Wolsey's warm space is designed to be welcoming and stigma-free. “We don’t ask people to prove their need or explain their situation,” staff explained. “It’s about being sensitive and making sure people don’t feel scrutinised.”

Visitors explained the importance of this: “When you come in here, there’s no pressure. You’re not made to feel like you’re on display. It’s just a safe, warm place to be.”

Many visitors feel a sense of belonging in these spaces. “I’ve been coming here since the first one two years ago,” says a regular visitor. “It’s a great way to meet people and feel part of something. It’s like a little family.”

Looking ahead

Ipswich’s warm spaces continue to offer valuable support as the cold weather begins to ease. The New Wolsey Theatre’s warm space will run every Monday until the end of March, with organisers hoping to secure funding for next winter’s continued support.

“We want to make sure that everyone who needs it has access to these spaces. People need somewhere to go, especially as the winter season comes to an end, and that’s what we’re here for.”

To find your nearest warm space, visit www.warmwelcome.uk/find-a-space.