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Plans for new Cardinal Medical Practice 'super surgery' are scrapped in major blow for 30,000 patients

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Health bosses and council officials are going back to the drawing board after plans for a new £7.5m Cardinal Medical Practice 'super surgery' in northwest Ipswich were scrapped due to "rising costs".

Cardinal Medical Practice
Cardinal Medical Practice was formed in 2021 by merging three surgeries and has been fraught with challenges ever since

The proposed development at the former Tooks Bakery site was meant to improve primary care facilities in northwest Ipswich following consistent challenges at Cardinal Medical Practice surgeries.

However, Ipswich Borough Council have scrapped the plans, citing significant cost increases over the past three years.

Why it matters

This setback comes amid ongoing concerns about primary care provision in northwest Ipswich.

Cardinal Medical Practice, formed in 2021 by merging three surgeries, has faced persistent issues since its inception and is currently rated as Ipswich's worst GP practice.

  • A Care Quality Commission (CQC) inspection in May 2022 rated the practice as "Requires Improvement" overall.

  • More than two years after the damning CQC inspection in May 2022, the GP Patient Survey, published in July 2024, revealed that Cardinal Medical Practice continues to underperform in several key areas compared to national averages.

What they're saying

A joint statement from the NHS and council said:

“The NHS Suffolk and North East Essex Integrated Care Board and Ipswich Borough Council are deeply disappointed that the full relocation and new build plan at the Tooks site has now become unaffordable to the NHS and its partners, with costs having increased significantly over the past three years.

“Despite this setback we remain determined to work in partnership to find an alternative, affordable solution that will deliver improved primary care facilities for the patients and practice team in north west Ipswich.”

A long line of broken commitments

Local health bosses and MPs have consistently let down over 30,000 patients at Cardinal Medical Practice since issues were first raised about the practice in September 2021 in a letter from Dr Dan Poulter, the then-MP for Central Suffolk and North Ipswich.

In October 2021, David Brown, deputy chief operating officer of the CCG, reported some improvements, saying, "We are definitely starting to see an improved position. The waits have reduced dramatically," but no evidence was given to support these claims.

Seven months later, in May 2022, the Care Quality Commission (CQC) inspected the practice and rated it as "Requires improvement," contradicting the CCG's claims.

Jack Abbott and Patrick Spencer
Local MPs have failed to act on their commitments to constituents thus far

Following an investigation into the practice by Ipswich.co.uk in August 2024:

  • The CQC committed to reinspecting the practice. It hasn't.

  • Ipswich MP Jack Abbott committed to "engaging with both the Practice and CQC to ensure the access to care is at the level which patients, rightly, expect and deserve." He hasn't.

  • Patrick Spencer, MP for Central Suffolk and North Ipswich, told Ipswich.co.uk, "We are still waiting for delivery of the new 'super surgery' which will deliver improved services for residents and I will be meeting with Suffolk and North East Essex [ICB] as a priority to understand what more needs to be done to get this surgery over the line." He hasn't.

The bottom line

The scrapping of the Tooks site plan is a major blow for the 30,000+ people who rely on it for their primary care needs.

The NHS is exploring other options to improve primary care facilities in northwest Ipswich, and details will be announced soon.

In the meantime, we call on the CQC to expedite its previous commitment to re-inspecting Cardinal Medical Practice, given that no alternative solution is in sight anymore.

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Are organised crime fronts hiding in plain sight on Ipswich high streets?

Feature
Ipswich.co.uk Logomark in a circle

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We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

The National Crime Agency's crackdown on high street businesses suspected of links to organised crime has made headlines in Shrewsbury but remains conspicuously absent in Ipswich, despite remarkably similar retail patterns.

A pattern emerging elsewhere

While Ipswich residents have yet to witness raids on local businesses, a stark scene is unfolding elsewhere: officers forcing their way into brightly-coloured barber shops, vape stores, minimarts, candy stores and phone repair shops that have proliferated across town centres.

Last month, the National Crime Agency (NCA) coordinated 265 raids on such premises across England and Wales as part of Operation Machinize, targeting high street businesses suspected of being fronts for international crime gangs – but it remains unclear if Suffolk, or Ipswich, has been part of this operation.

Organised crime and the impact on Ipswich's high street
Oliver Rouane-WilliamsIpswich.co.uk

Shrewsbury and Ipswich: towns with similar profiles

In Shrewsbury, a market town not dissimilar to Ipswich, officers detained two Kurdish asylum seekers during raids on barber shops, seizing thousands of pounds in cash and illicit vapes. The intelligence suggested these establishments were linked to money laundering, illegal immigration and drug dealing.

The parallels between Shrewsbury and Ipswich are difficult to ignore. Both are historic county towns with traditional market squares, and a mix of independent and chain retailers. Both have experienced the same influx of barber shops, vape stores, minimarts, candy stores and phone repair shops on their high street.

Yet while Shrewsbury has seen decisive action, Ipswich residents have yet to witness any comparable enforcement activity. At least not visibly. And if it has, it has yet to make any difference.

The Ipswich landscape

According to commercial property analysts Green Street, the average number of barbers per person in England and Wales has doubled in the past decade.

Walk through Ipswich town centre and the changing retail landscape is evident – multiple barber shops, vape outlets, phone repair shops and sweet shops often within yards of each other, typically with very few visible customers.

It is important to note that we are not suggesting any specific businesses in Ipswich are engaged in illegal activity. The presence of these shops alone does not indicate wrongdoing, and many could be legitimate businesses.

But questions should be asked. And questions are being asked – repeatedly – by residents.

The scale of the problem

The National Crime Agency estimates that £12 billion in illicit cash is laundered in the UK annually, with lots of it flowing through criminal front organisations on high streets.

These businesses appeared to surge as shop vacancies grew following the pandemic, creating opportunities for criminal gangs to establish themselves in plain sight.

The suspicious signs are easy to spot: businesses claiming implausible income levels, unpaid utility bills despite supposed high turnover, and the sale of illicit products like illegal vapes and tobacco.

In Greater Manchester, linked mini-marts were found to be staffed by asylum seekers, some working illegally, with hidden compartments concealing contraband.

What Operation Machinize uncovered

During Operation Machinize, authorities discovered cannabis farms, seized Class A drugs, arrested 35 people and questioned 55 suspected illegal immigrants. Three potential victims of modern slavery were identified. Bank accounts worth over £1 million were frozen and £40,000 in cash seized.

Detective Inspector Daniel Fenn, who led raids in Shrewsbury as part of the operation, said: "Members of the public are angry. They can see these fronts are there. The criminals feel they are hidden here. They think they can come to sleepy areas and won't be found."

The same could easily be said of Ipswich.

The pattern of exploitation is particularly concerning – the NCA believes some shops are used as fronts for drug-trafficking, people-smuggling, modern slavery and child sexual exploitation. In 2023, it secured the conviction of one Iranian Kurdish barber shop owner who was using his London premises as a base for smuggling 10,000 people to the UK in small boats.

Impact on legitimate businesses

Legitimate barbers are calling for a registration scheme and stricter regulation. Gareth Penn, chief executive of the Hair and Barber Council, highlighted how illegal barbers have led to fungal infections from improperly cleaned equipment.

More importantly, though, is the damage being done to genuine businesses that cannot compete with those avoiding costs and taxes, and those that cannot find suitable high street premises.

The damage is significant and potentially long-lasting.

Will Ipswich be next?

For Ipswich, the question now is whether Operation Machinize will visibly extend to Suffolk – or indeed, whether it already has without public knowledge.

Unlike local police forces, the National Crime Agency is exempt from Freedom of Information requests, making it impossible for journalists or the public to determine how many Ipswich businesses, if any, have been investigated.

This distinction is important.

While local police forces handle everyday law enforcement, the NCA was specifically created to tackle serious and organised crime that extends across police force boundaries, international borders, or requires specialist capabilities.

Their involvement signals that these high street businesses are not merely local issues but part of sophisticated criminal networks operating nationally and internationally.

Security Minister Dan Jarvis has stated that "high street crime undermines our security, our borders, and the confidence of our communities", promising "decisive action" to bring those responsible to justice.

The road ahead

There are concerns about the effectiveness of current measures. Of the 265 raids conducted, only 10 shops have been shut down permanently. Many businesses raided were back operating within minutes of officers leaving.

The challenge for authorities extends beyond individual shops to dismantling the organised crime networks behind them – networks that may have been profiting in plain sight for years on our high streets. While local police forces can target individual businesses, only the NCA has the mandate and resources to tackle the international networks behind them.

For Ipswich residents concerned about these issues, the prospect of action against suspicious businesses cannot come soon enough. However, due to the secretive nature of NCA operations, we may never know the full extent of their activities in our town – only their results, if and when they choose to make them public.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

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