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Suffolk Mind helpline secures £26,000 after record-breaking 33,000 calls

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Suffolk Mind's helpline will continue operating for at least six months after receiving doubled donations through a match funding scheme, following its busiest ever year with 33,000 support requests.

Why it matters: The service, which costs £1,000 per week to operate, provides crucial mental health support and information to more than 100 people daily across Suffolk.

By the numbers:

  • 33,000 requests for support in 2024

  • 5,000 more calls than previous year

  • £13,000 raised in one week

  • £26,000 total funding secured through matching

  • £1,000 weekly running costs

A support worker answering a call on the Suffolk Mind Helpline
Suffolk Mind's helpline will continue operating for at least six months after receiving doubled donations through a match funding scheme, following its busiest ever year with 33,000 support requestsSuffolk Mind

The details: The charity launched its First Call campaign last year, with national non-profit organisation Big Give's Christmas Challenge promising to match all donations. Supporters raised £13,000 in a single week, which was then doubled to £26,000.

What they're saying: "We are incredibly grateful to everyone who supported us in the First Call campaign – and through all other fundraisers throughout 2024," Jon Neal, CEO of Suffolk Mind, said.

"The demand for our services grows year on year – so it would come as no surprise to see an increase in the number of people we support in 2025."

How it works: The general helpline, alongside specialist services such as the evening service Suffolk Night Owls:

  • Provides information about available support services

  • Offers self-referral options

  • Signposts to local specialist organisations

  • Connects to emergency services for those in crisis

The bottom line: Suffolk residents can access the helpline by calling 0300 111 6000 or emailing info@suffolkmind.org.uk. Those in a mental health emergency should call 999 or Samaritans via 116 123.

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Young climate advocates join Suffolk teachers to shape greener education

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Last week's sustainability conference brought together educators and youth activists to reimagine how Suffolk schools can prepare students for a changing world.

Why it matters: This comes as the deadline looms for all schools to have nominated a sustainability lead and put in place a climate action plan, as set out in the Department for Education's 2022 Climate Change and Sustainability Strategy.

Around 30 schools from across Suffolk met at St Joseph's College in Ipswich on 2 April to explore the vital role of sustainability in education.

Joe Billington, Department for Education
Joe Billington, Department for EducationSuffolk County Council

The big picture: The Suffolk Sustainability in Education conference is the first of three events in the East of England supporting schools to deliver on the objectives set out in the DfE's strategy.

The event also aligns with Students Organising for Sustainability UK's (SOS-UK) Green Schools Revolution programme, which helps schools implement aspects of the DfE's strategy.

Who was there: A diverse lineup of speakers contributed, including:

  • Joe Billington from the Department for Education

  • Young climate advocate Talia Hardie from SOS-UK

What they did: The interactive day focused on embedding climate education into school strategy and culture, with workshops covering:

  • Carbon Awareness Training

  • Greening the Curriculum and Nature Connectedness

  • Facilitated Climate Action Planning

What they're saying: "This is a pivotal year for sustainability in education, with the deadline looming for all schools to have completed a Climate Action Plan and early indications from the Government's Curriculum and Assessment Review that the new curriculum will rightly place a much greater emphasis on tackling the climate crisis," said Hannah Fitzpatrick, Senior Project Manager at SOS-UK.

Talia Hardie, SOS-UK
Talia Hardie, SOS-UKSuffolk County Council

Councillor Gerald Kelly, Chair of the Suffolk Councils' Environment Portfolio Holders' Group, said: "We know that developing climate action plans is a new and complex challenge for most schools, so Suffolk's public sector leaders wanted support them through the process."

For context: The event was delivered in partnership with the Department for Education, Suffolk Sustainable Schools Network, UK Schools Sustainability Network, Heart Academies Trust, St Joseph's College, The Science Hub, and The Hertfordshire & Essex High School and Science College.

The bottom line: The conference represents one way that Suffolk's local authorities are delivering the Suffolk Climate Emergency Plan, promoting collaborative climate action in schools to reach Suffolk's ambition of achieving net zero emissions by 2030.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

We can't do this without you!

If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

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