Ipswich residents have been assured their bins will be collected on the usual collection days after a technical fault with the council's online bin day checker caused confusion over the weekend.
Thousands of residents rely on the council's waste collection service, making it one of the most essential council services. So, confusion followed when a 'glitch' on the council's website stated changes to bin days over the weekend.
The key details:
The council has temporarily removed its bin day checker from its website while fixing the technical problem.
All bin collections will continue on their regular scheduled days.
The only planned changes to collection days will be during the Christmas period.
What they're saying: "I know that the technical glitch has caused concern for many, and I apologise for any confusion it has caused," James Fairclough, the council's Director of Operations, said.
He added: "Our bin crews will be collecting bins as usual this week and for the foreseeable future."
The bottom line: Residents should continue putting their bins out on their usual collection day.
