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From dingy pub to destination: Why you should visit Tower Street Food Hall

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When seasoned hospitality entrepreneur Sandeep Singh was looking for his next investment, he chose Ipswich for his ambitious three-storey food hall concept, transforming a neglected town centre building into a vibrant dining destination.

Walking into Tower Street Food Hall at Friday lunchtime, the buzz of people nattering struck me, and the wide range of tasty smells climbing up my nose, awakening my stomach.

I had popped in to chat with Sandeep, the businessman behind this ambitious project, only a week after opening the doors to this innovative, shared-dining concept – the first of its kind in Ipswich.

Local residents will know this building as the old Yates premises – a scruffy, run-down, alcohol driven pub/club of sorts, that often felt quite intimidating to enter. Poorly lit, dingy and churning out generic beer and food, these memories were still embedded in my mind as I opened the door. 

Instead, I was greeted by a lovingly restored interior, an impeccable paint job, and sunlight pouring in the windows. I was joyfully overwhelmed by the friendly atmosphere, and how quickly the staff at the front door enquired about my needs.

(No, they didn’t know I was a journalist.)

The building has been transformed into the kind of place you’d want to linger in, for far longer than you’d planned to.

Pride in the establishment, its products, and its services were evident in every staff member. From the impeccably dressed and friendly entrance staff, to the team member who guided me upstairs, everyone exuded a level of professionalism that exceeded my expectations.

While waiting for Sandeep to have a spare moment, I nattered with the trainee assistant manager about the incredible contrast between the old building, and the lovingly restored Tower Street Food Hall.

He told me he used to work at Yates, with a sigh and a groan. Then straightening up as he declared – wide smile on his face – just how proud he was to be a part of this new business.

You can’t help but feel impressed by the sheer amount of effort the whole team is putting into making this a success. 

Chatting with Sandeep, I heard all about his attention to detail and commitment to using local products, staff, and companies to create Tower Street Food Hall.

He proudly showcased the bar and marble service tops crafted by a local company, emphasising that this ethos also extended to the food – with ingredients like Suffolk potatoes being used in the loaded chips.

Image of a wooden painted with panelling in an imitation art deco style
Gorgeous handmade marble topped bar on first floor of Tower Street Food HallAmy WraggIpswich.co.uk

A seasoned hospitality entrepreneur with international experience, Sandeep was endearingly precise about the quality of service, and the experience he has created. I challenge anyone to meet this man and not be instantly willing him to succeed.

One distinction he made clearly was the difference between a ‘food court’ and a ‘food hall’.

The former being a place of convenience – somewhere you quickly nip in and out for some basic food – and the latter being somewhere you go for the experience – the kind of place where you’ll get higher quality food and surroundings, but still at a sensible price point.

London Calling at Tower Street Food Hall in Ipswich
London Calling's classic British pies at Tower Street Food HallIpswich.co.uk

Between £8-10 you can get something to fill you up, plus you’ll know that the ingredients are fresh, and the recipes are exciting. Food orders are made at the outlets themselves, and people are seated at long tables, alongside other groups.

This is a place where community sings from the walls, where strangers quickly become new friends. 

Tower Street Food Hall mural celebrating community & diverse flavours
Tower Street Food Hall mural celebrating diverse food and communityAmy Wraggipswich.co.uk

There are 6 kitchens inside Tower Street Food Hall, covering a huge range of food: Pan-Asian, Indian, Italian, and British classics including pies, burgers and chips – with a quality street-food twist.

These unique kitchens combine to create a delightfully varied menu that is sure to please everybody. But don’t take my word for it, they have the full menu and price list available on their website.

Dad & Daughter's Pizza at Tower Street Food Hall in Ipswich
Chefs in the D&D's Pizza kitchen at Tower Street Food HallIpswich.co.uk

Speaking with passion, honesty and commitment, it's clear Sandeep cares deeply about Tower Street Food Hall, and its place in the Ipswich community. He believes it is the first food hall of its kind, operating on three floors, in the South of England.

The renovation was extensive, and challenging. His professional and personal investment is only to be admired, and reflects well on how Ipswich is viewed commercially. He looked at several areas before deciding to invest in Ipswich.

Two sets of wooden tables and chairs, in the window, with sunlight streaming in.
Tower Street Food Hall window tablesAmy WraggIpswich.co.uk

A hugely ambitious project that brings a contemporary dining experience to Ipswich, he hopes this will be another reason for people to come back to the town centre. 

All he asks is "before you judge what we do, pay us one visit, see what we have to offer, then make up your mind".

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Are organised crime fronts hiding in plain sight on Ipswich high streets?

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The National Crime Agency's crackdown on high street businesses suspected of links to organised crime has made headlines in Shrewsbury but remains conspicuously absent in Ipswich, despite remarkably similar retail patterns.

A pattern emerging elsewhere

While Ipswich residents have yet to witness raids on local businesses, a stark scene is unfolding elsewhere: officers forcing their way into brightly-coloured barber shops, vape stores, minimarts, candy stores and phone repair shops that have proliferated across town centres.

Last month, the National Crime Agency (NCA) coordinated 265 raids on such premises across England and Wales as part of Operation Machinize, targeting high street businesses suspected of being fronts for international crime gangs – but it remains unclear if Suffolk, or Ipswich, has been part of this operation.

Organised crime and the impact on Ipswich's high street
Oliver Rouane-WilliamsIpswich.co.uk

Shrewsbury and Ipswich: towns with similar profiles

In Shrewsbury, a market town not dissimilar to Ipswich, officers detained two Kurdish asylum seekers during raids on barber shops, seizing thousands of pounds in cash and illicit vapes. The intelligence suggested these establishments were linked to money laundering, illegal immigration and drug dealing.

The parallels between Shrewsbury and Ipswich are difficult to ignore. Both are historic county towns with traditional market squares, and a mix of independent and chain retailers. Both have experienced the same influx of barber shops, vape stores, minimarts, candy stores and phone repair shops on their high street.

Yet while Shrewsbury has seen decisive action, Ipswich residents have yet to witness any comparable enforcement activity. At least not visibly. And if it has, it has yet to make any difference.

The Ipswich landscape

According to commercial property analysts Green Street, the average number of barbers per person in England and Wales has doubled in the past decade.

Walk through Ipswich town centre and the changing retail landscape is evident – multiple barber shops, vape outlets, phone repair shops and sweet shops often within yards of each other, typically with very few visible customers.

It is important to note that we are not suggesting any specific businesses in Ipswich are engaged in illegal activity. The presence of these shops alone does not indicate wrongdoing, and many could be legitimate businesses.

But questions should be asked. And questions are being asked – repeatedly – by residents.

The scale of the problem

The National Crime Agency estimates that £12 billion in illicit cash is laundered in the UK annually, with lots of it flowing through criminal front organisations on high streets.

These businesses appeared to surge as shop vacancies grew following the pandemic, creating opportunities for criminal gangs to establish themselves in plain sight.

The suspicious signs are easy to spot: businesses claiming implausible income levels, unpaid utility bills despite supposed high turnover, and the sale of illicit products like illegal vapes and tobacco.

In Greater Manchester, linked mini-marts were found to be staffed by asylum seekers, some working illegally, with hidden compartments concealing contraband.

What Operation Machinize uncovered

During Operation Machinize, authorities discovered cannabis farms, seized Class A drugs, arrested 35 people and questioned 55 suspected illegal immigrants. Three potential victims of modern slavery were identified. Bank accounts worth over £1 million were frozen and £40,000 in cash seized.

Detective Inspector Daniel Fenn, who led raids in Shrewsbury as part of the operation, said: "Members of the public are angry. They can see these fronts are there. The criminals feel they are hidden here. They think they can come to sleepy areas and won't be found."

The same could easily be said of Ipswich.

The pattern of exploitation is particularly concerning – the NCA believes some shops are used as fronts for drug-trafficking, people-smuggling, modern slavery and child sexual exploitation. In 2023, it secured the conviction of one Iranian Kurdish barber shop owner who was using his London premises as a base for smuggling 10,000 people to the UK in small boats.

Impact on legitimate businesses

Legitimate barbers are calling for a registration scheme and stricter regulation. Gareth Penn, chief executive of the Hair and Barber Council, highlighted how illegal barbers have led to fungal infections from improperly cleaned equipment.

More importantly, though, is the damage being done to genuine businesses that cannot compete with those avoiding costs and taxes, and those that cannot find suitable high street premises.

The damage is significant and potentially long-lasting.

Will Ipswich be next?

For Ipswich, the question now is whether Operation Machinize will visibly extend to Suffolk – or indeed, whether it already has without public knowledge.

Unlike local police forces, the National Crime Agency is exempt from Freedom of Information requests, making it impossible for journalists or the public to determine how many Ipswich businesses, if any, have been investigated.

This distinction is important.

While local police forces handle everyday law enforcement, the NCA was specifically created to tackle serious and organised crime that extends across police force boundaries, international borders, or requires specialist capabilities.

Their involvement signals that these high street businesses are not merely local issues but part of sophisticated criminal networks operating nationally and internationally.

Security Minister Dan Jarvis has stated that "high street crime undermines our security, our borders, and the confidence of our communities", promising "decisive action" to bring those responsible to justice.

The road ahead

There are concerns about the effectiveness of current measures. Of the 265 raids conducted, only 10 shops have been shut down permanently. Many businesses raided were back operating within minutes of officers leaving.

The challenge for authorities extends beyond individual shops to dismantling the organised crime networks behind them – networks that may have been profiting in plain sight for years on our high streets. While local police forces can target individual businesses, only the NCA has the mandate and resources to tackle the international networks behind them.

For Ipswich residents concerned about these issues, the prospect of action against suspicious businesses cannot come soon enough. However, due to the secretive nature of NCA operations, we may never know the full extent of their activities in our town – only their results, if and when they choose to make them public.

Ed Sheeran surprised more than 200 Ipswich students with an impromptu performance at The Baths

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Check out upcoming BTC events across their three brilliant venues

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