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Ipswich takeaway misleading customers with incorrect food hygiene ratings

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An Ipswich takeaway is displaying incorrect hygiene ratings in its window and on a major food delivery platform despite receiving a one-star rating from food safety inspectors earlier this month.

The Chop Suey House on Norwich Road, Ipswich
The Chop Suey House on Norwich Road, IpswichOliver Rouane-WilliamsIpswich.co.uk

The big picture: Inspectors visiting the Chinese takeaway on 1 October found issues requiring attention across all areas assessed:

  • Hygienic food handling needs improvement, including preparation, cooking, reheating, cooling and storage.

  • Cleanliness and condition of facilities needs improvement, including layout, ventilation, hand washing facilities and pest control.

  • Management of food safety requires major improvement, including systems for ensuring food safety and staff knowledge.

Yes, but: The restaurant currently displays a four-star rating sticker in its window and a three-star rating on Just Eat, where customers often order "blindly" without seeing the premises they're ordering from. They do not display a rating on their website.

The Chop Suey House on Norwich Road, Ipswich displays a 4-star rating in its window despite receiving a 1-star rating 30 days ago
The Chop Suey House on Norwich Road, Ipswich displays a 4-star rating in its window despite receiving a 1-star rating 30 days agoOliver Rouane-WilliamsIpswich.co.uk

Why it matters: The discrepancy means customers could be making decisions based on incorrect food safety information, potentially risking their health and safety.

The bottom line: Food businesses are required to prominently display their current food hygiene rating at their premises and ensure that online platforms show accurate information. The Chop Suey House isn't.

What Labour's first Budget means for your money in Ipswich

News

Chancellor Rachel Reeves announced her first budget since Labour returned to power, introducing changes affecting wages, taxes, and daily costs for Ipswich residents.

The big picture: The Budget delivers minimum wage increases and support for carers while introducing new taxes on vaping, adjusting alcohol duties, and making changes to housing policies and transport costs.

Here are the key changes affecting your wallet:

  • Wages: If you're over 21, the minimum wage rises to £12.21 per hour from April (up from £11.44). Younger workers aged 18-20 will see their minimum rate jump to £10.

  • Travel costs: Bus fares will increase as the £2 cap on single journeys rises to £3 from January. Drivers get some relief as the 5p fuel duty cut continues for another year.

  • Vaping: A new £2.20 tax per 10ml of vaping liquid starts from October 2026.

  • Alcohol: Pub-goers benefit from a 1.7% tax cut on draught drinks, but other alcoholic beverages will see tax rises in line with inflation.

  • Smoking: Tobacco tax increases by 2% above inflation, with hand-rolling tobacco rising by 10% above inflation.

Rachel Reeves with the Budget briefcase
Rachel Reeves announced her first budget since Labour returned to powerAlamy

For carers: The earnings threshold for full-time carer allowances increases from £151 to £195 weekly, meaning carers can earn more while keeping their benefits.

Housing impact: Second-home buyers face higher costs as the stamp duty surcharge rises from 3% to 5%, but there is a £500m boost to the affordable homes budget, which runs until 2026. Social housing providers can increase rents above inflation as part of a multi-year settlement.

Looking ahead: Income tax band thresholds will rise with inflation after 2028, which should prevent more people from being pushed into higher tax bands as wages increase.

The bottom line: While workers on minimum wage will see significant increases in their pay, new taxes on vaping and changes to housing costs could impact household budgets.

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