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Lengthy NHS waits leave Ipswich tinnitus patients facing 'years of unnecessary suffering'

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A leading Ipswich audiologist has warned tinnitus patients in Ipswich could face "years of unnecessary suffering" due to specialist NHS waiting times of up to three years, as a national report reveals the scale and impact of the delays this Tinnitus Week.

Why it matters: One in seven adults in the UK lives with tinnitus – a condition causing ringing, buzzing, or hissing in the ears – with 1.5 million people experiencing severe symptoms.

Karen Finch RHAD FSHAA FRSA, Owner and Lead Audiologist for All About Hearing, conducting a hearing assessment
Karen Finch RHAD FSHAA FRSA, Owner and Lead Audiologist for All About Hearing, conducting a hearing assessmentCherry BeesleySimply C Photography

The big picture: The report by Tinnitus UK, released for Tinnitus Week (3-9 February), reveals that 60% of doctors cannot offer standard levels of care due to staffing shortages.

What they're saying: "I am deeply concerned by these findings. Too many people with tinnitus are being left to suffer, with little or no support," says Karen Finch, Audiologist and Co-Director at All About Hearing  in Ipswich.

We regularly see patients in our clinics who have been told there's nothing that can be done or who have spent years waiting for help.

By the numbers:

  • 8 million people will be affected by tinnitus in the UK by the end of 2025

  • 36 per cent of private audiologists consider tinnitus care a low priority

  • Patients wait over 12 months and up to 3 years for hearing aid assistance and psychological therapies

  • 1 in 10 sufferers with no obvious cause may have 'hidden hearing loss' – damage to the nerve carrying sound signals to the brain – which standard hearing tests might miss

Karen Finch performing otoscaopy on a patient prior to earwax removal treatment
Karen Finch performing otoscaopy on a patient prior to earwax removal treatmentCherry BeesleySimply C Photography

Managing the condition: All About Hearing in Ipswich offers multidisciplinary support, working with a local ENT specialist and cognitive behavioural therapy practitioners to help manage the condition.

"Whilst we are not tinnitus specialists, we work with the condition on a daily basis, helping to identify if an individual's tinnitus is linked to an underlying hearing loss, alongside providing help and support for how to best manage the condition," says Finch.

Research shows that while CBT cannot stop the tinnitus itself, it can reduce distress and improve quality of life, leading to reduced symptom intensity.

The bottom line: While local support is available through private clinics, the report highlights critical NHS waiting times and calls for improved training, guidelines, and service provision for tinnitus care.

All About Hearing

All About Hearing is an independent, family-run audiology practice serving Ipswich and the surrounding communities.

Karen Finch RHAD FSHAA FRSA, Owner and Lead Audiologist for All About Hearing, conducting a hearing assessment
Oliver Rouane-Williams speaking with an elderly couple in the town centre

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500 mobile phones donated to support domestic abuse victims in East Anglia

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Virgin Media O2 Business has donated over 500 mobile phones to help survivors of domestic abuse and sexual assault across East Anglia, including Suffolk.

Why it matters: The donated devices will enable vulnerable people to contact support services, emergency services and family members when their own phones have been broken or confiscated by perpetrators.

The phones will be distributed to Leeway, Catch-22, and Mountain Healthcare support services across five counties – Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk and Suffolk.

Some devices will come with free SIM cards and mobile data from the National Databank, which was founded by Virgin Media O2 and the digital inclusion charity Good Things Foundation. The National Databank is described as "like a food bank but for free data, texts and calls, helping to connect people in need."

Leeway

Leeway provides support to adults and young people looking to break free from domestic abuse in Suffolk and Norfolk.

The background: The donation comes as part of Virgin Media O2 Business's social value commitment through a recent police contract with 7F Commercial Services.

7F Commercial Services uses collaborative buying power for seven police forces in the eastern region, including Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk, Suffolk, Essex, and Kent, to obtain better value for money from their contracts.

What they're saying: Suffolk's Police and Crime Commissioner, Tim Passmore, said: "Supporting victims is a key responsibility for me as Police and Crime Commissioner. We commission many services to support victims to help them cope with the immediate impact of crime, and, as far as possible, recover from the effects.

Tim Passmore, Police & Crime Commissioner for Suffolk
PCC

"I absolutely support this 'social benefits' approach. Funding is always tight and anything we can do to work with the commercial sector to access additional funding to support this work gets my full support.

"I know from speaking to victims just how devastating it is to be denied something as basic as the ability to talk to family and friends. I hope these phones provide a useful lifeline for victims of domestic abuse and sexual assault to feel more secure and less isolated."

Charlotte Hails, Head of Public Sector Vertical Strategy at Virgin Media O2 Business, said: "As a former senior police officer who specialised in Safeguarding and Public Protection, I know first-hand that mobile phones and connectivity are critical to ensuring victims and survivors are not isolated and can receive support.

"By partnering with local organisations in East Anglia, Virgin Media O2 Business is helping ensure victims and survivors receive the smartphones and data they need. This builds on our commitment to support police forces and communities across the UK to improve public safety and reduce crime."

The bottom line: The initiative aims to reduce isolation among victims of domestic abuse and sexual assault by providing them with secure means of communication through donated mobile devices.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

We can't do this without you!

If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

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