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Suffolk Mind's helpline will continue operating for at least six months after receiving doubled donations through a match funding scheme, following its busiest ever year with 33,000 support requests.
Why it matters: The service, which costs £1,000 per week to operate, provides crucial mental health support and information to more than 100 people daily across Suffolk.
By the numbers:
33,000 requests for support in 2024
5,000 more calls than previous year
£13,000 raised in one week
£26,000 total funding secured through matching
£1,000 weekly running costs
The details: The charity launched its First Call campaign last year, with national non-profit organisation Big Give's Christmas Challenge promising to match all donations. Supporters raised £13,000 in a single week, which was then doubled to £26,000.
What they're saying: "We are incredibly grateful to everyone who supported us in the First Call campaign – and through all other fundraisers throughout 2024," Jon Neal, CEO of Suffolk Mind, said.
"The demand for our services grows year on year – so it would come as no surprise to see an increase in the number of people we support in 2025."
How it works: The general helpline, alongside specialist services such as the evening service Suffolk Night Owls:
Provides information about available support services
Offers self-referral options
Signposts to local specialist organisations
Connects to emergency services for those in crisis
The bottom line: Suffolk residents can access the helpline by calling 0300 111 6000 or emailing info@suffolkmind.org.uk. Those in a mental health emergency should call 999 or Samaritans via 116 123.
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