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Suffolk police launches online portal to help find missing vulnerable people

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We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

Suffolk Constabulary has introduced a digital version of the Herbert Protocol, allowing carers to provide crucial information online to help locate vulnerable missing people.

Why it matters: The Safe and Found Online portal is designed to streamline the process of finding vulnerable individuals, particularly those with dementia, Alzheimer's disease, brain injuries or learning disabilities who may go missing.

  • The digital service enhances current practices for information gathering and safeguarding vulnerable missing persons.

  • It allows for immediate police access to up-to-date information about the missing person without delay.

Teenage boy is walking back from the shop with his grandparent. He is carrying the shopping bag and they are linking arms.
Suffolk Constabulary has introduced a digital version of the Herbert ProtocolGraham OliverGetty Images

How it works: Family members or carers can create and update a secure online profile with vital details, replacing the need for a paper form or computer file.

  • Family members complete a form in advance, recording vital details such as medication required, mobile numbers, places previously located and a photograph.

  • The paper form will still be available for those without computers.

  • Profiles can include recent photographs, descriptions, medical information, and potential locations where the person might be found.

  • This information can be accessed by police immediately when a person is reported missing.

What they're saying: Detective Chief Inspector Brett Harris said: "Any person going missing is incredibly worrying but for someone with dementia there is always a risk that they may get lost, even if taking a walk on a familiar route to a favourite place."

"This new digital service is something we have been keen to see come to fruition and believe this improves the already essential and life-saving service that the Herbert Protocol provides," he added.

The Herbert Protocol: Can I help you, sir?
The Herbert Protocol has been in place for several years, having first been introduced in Norfolk in 2009, before being relaunched last yearSuffolk Constabulary

The bigger picture: Suffolk Police and Crime Commissioner Tim Passmore emphasised the importance of preparation: "Taking a few minutes to compile information which could be used in the event of a vulnerable person going missing is time well spent. It could help save valuable time in the event of a search."

Ross Kemp, actor and patron of Safe and Found Online, praised Suffolk Constabulary for adopting the service, calling it "a great conduit for potentially life-saving information to instantly pass between the public and the police when time is critical."

The bottom line: The new digital service aims to balance the need for independence with safety concerns for vulnerable individuals, potentially saving lives by reducing the time taken to gather vital information when someone goes missing.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

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Police appeal after golf ball attack damages historic Landguard Fort

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Over 40 golf balls were driven at Felixstowe's Landguard Fort, causing mortar damage to the historic structure's outer wall.

Why it matters: The damage constitutes an offence under the Ancient Monuments and Archaeological Areas Act 1979, which protects historically significant sites.

Inside the Landguard Fort in Felixstowe
Inside the Landguard Fort in FelixstoweGetty Images

The details: Suffolk Police reported that the incident took place between 17:00 on Monday, 10 March and 09:00 on Tuesday, 11 March.

The golf balls were driven from a grass mound outside the fort on Point View Road, with some projectiles clearing the outer wall and landing in the inner parade area.

What's next: Officers are urging anyone who witnessed the incident or has information about those responsible to come forward.

How to help: Contact Suffolk Police quoting crime reference 37/13803/25 via:

Alternatively, information can be provided anonymously to Crimestoppers on 0800 555 111 or through their online form.

The bottom line: This act of vandalism has caused damage to one of Felixstowe's most important historic landmarks, which is protected by national legislation.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

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If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

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