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Taxi drivers slam Suffolk Highways U-turn on £1.4m Lloyds Avenue plan, council stands firm

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Suffolk Highways has withdrawn its objections to plans to redevelop Lloyd's Avenue which will halve the number of taxi spaces, sparking fierce criticism from drivers.

Why it matters: The £1.4m scheme would reduce the taxi rank from 21 to 11 spaces, which drivers say could significantly impact disabled and elderly passengers who rely on the service's accessibility.

The big picture: Council leader Neil MacDonald describes the redevelopment as a "significant step forward" in creating a "vibrant, accessible, and community-centred town centre" that will serve as a "true gateway to Ipswich," but taxi drivers strongly dispute this characterisation and raise several other concerns that the council has staunchly defended.

Key concerns and council responses

Town "gateway" status

Driver's concerns: The Ipswich Taxi Alliance questions Lloyd's Avenue's suitability as a town centre entrance, noting that primary access routes are through the shopping centre from Tower Ramparts bus station or via Tower Street – not Lloyd's Avenue.

Council's response: MacDonald acknowledges these challenges but says the improvements are "specifically designed to overcome them" by "elevating the aesthetics and functionality."

Taxis parked in the rank at Lloyd's Avenue in Ipswich
Taxis parked in the rank at Lloyd's Avenue in IpswichOliver Rouane-WilliamsIpswich.co.uk

Safety and congestion

Driver's concerns: Cabbies say that plans to narrow the rank will "severely limit space," which would "likely cause various traffic issues, including congestion, and block the road during rush hour and at peak busy times of the day and on matchdays."

Council's response: No response was given.

Taxi rank reduction

Driver's concerns: The plan halves available taxi spaces, which drivers warn could impact service during busy periods, notably weekends and matchdays. They also describe the rank as a "crucial transport link to the night-time economy."

Council response: MacDonald says the reduction is "firmly supported by data derived from a comprehensive review of CCTV footage spanning February, March, and April 2024," which "confirms that the current provision exceeds demand."

Accessibility concerns

Driver's concerns: Taxi drivers highlight that the flat surface at Lloyd's Avenue provides "easy accessibility for wheelchair users, vision impaired, walking aided and many other vulnerable groups."

One parish councillor said they "wouldn't be able to access cabs so readily" and that people with mobility issues, who have poor balance, would struggle to walk up a gradient to catch a cab with the proposed changes.

Council response: MacDonald says that "pedestrian accessibility remains a top priority" and that "the widened pavements and improved public spaces have been designed in close consultation with disability advocates and local stakeholders."

Alternative locations

Driver's concerns: Drivers cite failed attempts to establish ranks elsewhere, including a trial in the Waterfront area that "backfired."

Council response: MacDonald notes alternative pickup areas including "Black Horse Lane, High Street, Museum Street, King Street, Tower Street, Tower Ramparts, Old Foundry Road," where taxis "can be called to by phone or mobile phone app."

Lloyd's Avenue arch in Ipswich town centre
Lloyd's Avenue arch in Ipswich town centreOliver Rouane-WilliamsIpswich.co.uk

Strong public backing

Following two public consultations held at Ipswich Town Hall and an online consultation on the council’s website, LinkedIn and Facebook pages, MacDonald says that "the public was overwhelmingly in support of the proposals to redevelop Lloyds Avenue."

  • 68% support increased pedestrianisation

  • 74% support tree planting and greenery

  • 69% believe it will positively impact local businesses

  • 64% support increased café seating

  • 51% would likely spend more time in the town centre

The bottom line

Suffolk Highways' withdrawal of objections marks a significant step forward for the redevelopment, despite sustained opposition from taxi drivers and some accessibility advocates who argue the scheme fails to consider the needs of elderly and disabled shoppers.

While dropping its objections, Suffolk Highways stated the borough council must work within specified guidelines for highway works, safety audit procedures, construction and supervision.

It's not clear when work will begin.

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Are organised crime fronts hiding in plain sight on Ipswich high streets?

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The National Crime Agency's crackdown on high street businesses suspected of links to organised crime has made headlines in Shrewsbury but remains conspicuously absent in Ipswich, despite remarkably similar retail patterns.

A pattern emerging elsewhere

While Ipswich residents have yet to witness raids on local businesses, a stark scene is unfolding elsewhere: officers forcing their way into brightly-coloured barber shops, vape stores, minimarts, candy stores and phone repair shops that have proliferated across town centres.

Last month, the National Crime Agency (NCA) coordinated 265 raids on such premises across England and Wales as part of Operation Machinize, targeting high street businesses suspected of being fronts for international crime gangs – but it remains unclear if Suffolk, or Ipswich, has been part of this operation.

Organised crime and the impact on Ipswich's high street
Oliver Rouane-WilliamsIpswich.co.uk

Shrewsbury and Ipswich: towns with similar profiles

In Shrewsbury, a market town not dissimilar to Ipswich, officers detained two Kurdish asylum seekers during raids on barber shops, seizing thousands of pounds in cash and illicit vapes. The intelligence suggested these establishments were linked to money laundering, illegal immigration and drug dealing.

The parallels between Shrewsbury and Ipswich are difficult to ignore. Both are historic county towns with traditional market squares, and a mix of independent and chain retailers. Both have experienced the same influx of barber shops, vape stores, minimarts, candy stores and phone repair shops on their high street.

Yet while Shrewsbury has seen decisive action, Ipswich residents have yet to witness any comparable enforcement activity. At least not visibly. And if it has, it has yet to make any difference.

The Ipswich landscape

According to commercial property analysts Green Street, the average number of barbers per person in England and Wales has doubled in the past decade.

Walk through Ipswich town centre and the changing retail landscape is evident – multiple barber shops, vape outlets, phone repair shops and sweet shops often within yards of each other, typically with very few visible customers.

It is important to note that we are not suggesting any specific businesses in Ipswich are engaged in illegal activity. The presence of these shops alone does not indicate wrongdoing, and many could be legitimate businesses.

But questions should be asked. And questions are being asked – repeatedly – by residents.

The scale of the problem

The National Crime Agency estimates that £12 billion in illicit cash is laundered in the UK annually, with lots of it flowing through criminal front organisations on high streets.

These businesses appeared to surge as shop vacancies grew following the pandemic, creating opportunities for criminal gangs to establish themselves in plain sight.

The suspicious signs are easy to spot: businesses claiming implausible income levels, unpaid utility bills despite supposed high turnover, and the sale of illicit products like illegal vapes and tobacco.

In Greater Manchester, linked mini-marts were found to be staffed by asylum seekers, some working illegally, with hidden compartments concealing contraband.

What Operation Machinize uncovered

During Operation Machinize, authorities discovered cannabis farms, seized Class A drugs, arrested 35 people and questioned 55 suspected illegal immigrants. Three potential victims of modern slavery were identified. Bank accounts worth over £1 million were frozen and £40,000 in cash seized.

Detective Inspector Daniel Fenn, who led raids in Shrewsbury as part of the operation, said: "Members of the public are angry. They can see these fronts are there. The criminals feel they are hidden here. They think they can come to sleepy areas and won't be found."

The same could easily be said of Ipswich.

The pattern of exploitation is particularly concerning – the NCA believes some shops are used as fronts for drug-trafficking, people-smuggling, modern slavery and child sexual exploitation. In 2023, it secured the conviction of one Iranian Kurdish barber shop owner who was using his London premises as a base for smuggling 10,000 people to the UK in small boats.

Impact on legitimate businesses

Legitimate barbers are calling for a registration scheme and stricter regulation. Gareth Penn, chief executive of the Hair and Barber Council, highlighted how illegal barbers have led to fungal infections from improperly cleaned equipment.

More importantly, though, is the damage being done to genuine businesses that cannot compete with those avoiding costs and taxes, and those that cannot find suitable high street premises.

The damage is significant and potentially long-lasting.

Will Ipswich be next?

For Ipswich, the question now is whether Operation Machinize will visibly extend to Suffolk – or indeed, whether it already has without public knowledge.

Unlike local police forces, the National Crime Agency is exempt from Freedom of Information requests, making it impossible for journalists or the public to determine how many Ipswich businesses, if any, have been investigated.

This distinction is important.

While local police forces handle everyday law enforcement, the NCA was specifically created to tackle serious and organised crime that extends across police force boundaries, international borders, or requires specialist capabilities.

Their involvement signals that these high street businesses are not merely local issues but part of sophisticated criminal networks operating nationally and internationally.

Security Minister Dan Jarvis has stated that "high street crime undermines our security, our borders, and the confidence of our communities", promising "decisive action" to bring those responsible to justice.

The road ahead

There are concerns about the effectiveness of current measures. Of the 265 raids conducted, only 10 shops have been shut down permanently. Many businesses raided were back operating within minutes of officers leaving.

The challenge for authorities extends beyond individual shops to dismantling the organised crime networks behind them – networks that may have been profiting in plain sight for years on our high streets. While local police forces can target individual businesses, only the NCA has the mandate and resources to tackle the international networks behind them.

For Ipswich residents concerned about these issues, the prospect of action against suspicious businesses cannot come soon enough. However, due to the secretive nature of NCA operations, we may never know the full extent of their activities in our town – only their results, if and when they choose to make them public.

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