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Trading Standards seizes 1,800 dangerous batteries and chargers in East of England

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We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

More than 1,800 dangerous replacement batteries and chargers have been removed from sale following a major Trading Standards investigation across the East of England.

Why it matters: The crackdown comes as fire services report an increase in fires caused by lithium-ion batteries and chargers found in common household devices like laptops, mobile phones and power tools.

The big picture: Trading Standards services from nine local authorities tested 22 items purchased primarily from online marketplaces:

  • All items failed to provide legally required information

  • 13 failed basic safety tests, presenting risks of electric shock, fire and explosion

  • One charger purchased by Suffolk Trading Standards from eBay was found to have serious safety failings that could lead to electric shock, fire or explosion

  • Products were removed from major platforms, including Amazon and eBay

Lithium-ion batteries on a wooden table
More than 1,800 dangerous replacement batteries and chargers have been removed from sale following a major Trading Standards investigation across the East of EnglandAlexLMXGetty Images

What you can do: Trading Standards advises residents to:

  • Buy only from trusted sellers

  • Use manufacturer-recommended batteries and chargers

  • Follow product instructions carefully

  • Never leave charging batteries unattended

  • Avoid overcharging or overloading sockets

How to report: Residents who believe they have purchased unsafe products can contact the Citizens Advice Consumer Service on 0808 223 1133.

Bottom line: Consumers should only buy replacement batteries and chargers from trusted sellers, always use manufacturer-recommended products, and never leave devices charging unattended or overnight. If in doubt about a product's safety, contact Trading Standards through Citizens Advice.

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500 mobile phones donated to support domestic abuse victims in East Anglia

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Ipswich.co.uk Logomark in a circle

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We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

Virgin Media O2 Business has donated over 500 mobile phones to help survivors of domestic abuse and sexual assault across East Anglia, including Suffolk.

Why it matters: The donated devices will enable vulnerable people to contact support services, emergency services and family members when their own phones have been broken or confiscated by perpetrators.

The phones will be distributed to Leeway, Catch-22, and Mountain Healthcare support services across five counties – Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk and Suffolk.

Some devices will come with free SIM cards and mobile data from the National Databank, which was founded by Virgin Media O2 and the digital inclusion charity Good Things Foundation. The National Databank is described as "like a food bank but for free data, texts and calls, helping to connect people in need."

Leeway

Leeway provides support to adults and young people looking to break free from domestic abuse in Suffolk and Norfolk.

The background: The donation comes as part of Virgin Media O2 Business's social value commitment through a recent police contract with 7F Commercial Services.

7F Commercial Services uses collaborative buying power for seven police forces in the eastern region, including Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk, Suffolk, Essex, and Kent, to obtain better value for money from their contracts.

What they're saying: Suffolk's Police and Crime Commissioner, Tim Passmore, said: "Supporting victims is a key responsibility for me as Police and Crime Commissioner. We commission many services to support victims to help them cope with the immediate impact of crime, and, as far as possible, recover from the effects.

Tim Passmore, Police & Crime Commissioner for Suffolk
PCC

"I absolutely support this 'social benefits' approach. Funding is always tight and anything we can do to work with the commercial sector to access additional funding to support this work gets my full support.

"I know from speaking to victims just how devastating it is to be denied something as basic as the ability to talk to family and friends. I hope these phones provide a useful lifeline for victims of domestic abuse and sexual assault to feel more secure and less isolated."

Charlotte Hails, Head of Public Sector Vertical Strategy at Virgin Media O2 Business, said: "As a former senior police officer who specialised in Safeguarding and Public Protection, I know first-hand that mobile phones and connectivity are critical to ensuring victims and survivors are not isolated and can receive support.

"By partnering with local organisations in East Anglia, Virgin Media O2 Business is helping ensure victims and survivors receive the smartphones and data they need. This builds on our commitment to support police forces and communities across the UK to improve public safety and reduce crime."

The bottom line: The initiative aims to reduce isolation among victims of domestic abuse and sexual assault by providing them with secure means of communication through donated mobile devices.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

We can't do this without you!

If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

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