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Trading Standards warns of spray foam insulation removal scam in Ipswich

News

Suffolk Trading Standards is alerting residents to a rise in cold callers, pressuring homeowners to pay for potentially unnecessary spray foam insulation removal.

The big picture: Officials have seen a sharp increase in complaints about companies making unsolicited calls offering to remove spray foam insulation, often using scare tactics about insurance problems or future house sales.

Spray foam insulation in a loft
Residents who receive cold calls about spray foam insulation removal should contact Citizens Advice Consumer Service

Why it matters: While spray foam can cause issues if incorrectly applied, many of these cold-calling companies may not be legitimate.

Key points:

  • Companies claim the original insulation was installed incorrectly and needs removal.

  • They often state the original installer has gone out of business.

  • Callers pressure homeowners to agree to expensive removal services.

What they're saying: "It is important that consumers are aware that these new companies are not always legitimate," a Suffolk Trading Standards spokesperson said.

How to protect yourself:

  • Do your own research before agreeing to any work.

  • Seek an independent expert opinion on whether removal is necessary.

  • Consult the Royal Institution of Chartered Surveyors' consumer guide on spray foam.

  • Use the RICS website to find a qualified, professional surveyor in your area.

The bottom line: Residents who receive cold calls about spray foam insulation removal should contact Citizens Advice Consumer Service on 0808 223 1133 for guidance.

Police to hold community surgery at Rosehill Library

News

Police officers will meet residents at Rosehill Library on Tuesday to discuss local concerns and provide advice.

Why it matters: The surgery gives residents of Holywells and Gainsborough direct access to local officers to discuss issues affecting their neighbourhoods.

Rosehill Library in Ipswich
Rosehill Library in IpswichSuffolk Libraries

Details:

  • When: Tuesday, 7 January, 10:00-12:00

  • Where: Rosehill Library, Tomline Road, Ipswich

  • Who can attend: Open to all residents in Holywells and Gainsborough wards

What they're saying: Police are encouraging residents to come along if they:

  • Need general police-related advice

  • Want to raise concerns about their area

  • Need to report anti-social behaviour

The bottom line: The drop-in surgery offers a chance for residents to speak directly with local officers in an informal setting about issues affecting their community.

Police Surgery at Rosehill Library

Meet your local police officers at this informal drop-in session. Residents of Holywells and Gainsborough can discuss concerns, get police advice or report anti-social behaviour.

  • Other
  • 7 January
  • 10:00-12:00
Rosehill Library in Ipswich
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