Skip to main contentEnter
Attwells logo

Attwells Solicitors

Proud supporters of free and independent local journalism in Ipswich

Attwells staff outside their Ipswich office

An award-winning local law firm

Rated as "Excellent" on Review Solicitors with an impressive 4.8/5 on Feefo.

NHS complaints in Suffolk and North East Essex rise by nearly a quarter

News
Attwells logo

Attwells Solicitors

Proud supporters of free and independent local journalism in Ipswich

New figures show that more than 2,000 formal complaints were made against NHS services in Suffolk and North East Essex last year. The 23% increase mirrors a national trend that has hit record levels.

The big picture: NHS England figures reveal 2,123 written complaints were lodged against hospital and community health services at the NHS Suffolk and North East Essex Integrated Care Board in the year to March, reflecting the immense pressure NHS workers are under.

Garrett Anderson Centre at Ipswich Hospital
The Garrett Anderson Centre at Ipswich HospitalOliver Rouane-WilliamsIpswich.co.uk

Why it matters: The surge in complaints indicates growing frustration with local health services, with three-quarters of all complaints being found to have merit:

  • 21% were fully upheld, meaning investigators agreed completely with the complaint.

  • 54% were partially upheld, where some but not all aspects of the complaint were found to be justified.

  • The remaining complaints were dismissed.

Zooming out: The local increase reflects a wider national picture, with written complaints across England reaching 241,922 last year – the highest figure since records began in 2016-17. The 5% rise has led to Labour branding the NHS "broken", while health think tank The King's Fund says patient frustration is rising across the country.

The key issues: Communication problems topped the list of concerns, followed by patient care quality and staff behaviour and values.

What you can do: Louise Ansari, chief executive of Healthwatch England, says patients should know they have the right to complain, explaining: "Patients appreciate the pressures health and care services are under. However, the public deserves a complaints system that is easy to navigate, timely, empathetic."

Looking ahead: Healthwatch, which operates independently from the NHS, is launching new research to examine:

  • Who feels confident enough to formally complain

  • What stops other patients from raising concerns

  • How the complaints system could be improved

The bottom line: If you need to raise concerns about NHS care in Suffolk or North East Essex, you can contact Healthwatch for independent advice on navigating the complaints process.

Sources

Attwells staff outside their Ipswich office

An award-winning local law firm

Rated as "Excellent" on Review Solicitors with an impressive 4.8/5 on Feefo.

Attwells staff outside their Ipswich office

Today's supporter

Attwells Solicitors

An award-winning local law firm. Attwells is rated as "Excellent" on Review Solicitors and holds an impressive 4.8/5 on Feefo.

Speak with us

Facts and fables: Rediscovering the town centre with Ipswich Tour Guides

Feature
Attwells logo

Attwells Solicitors

Proud supporters of free and independent local journalism in Ipswich

With its cobbled streets and centuries-old buildings, Ipswich is a town steeped in history, yet brimming with modern charm. But how well do we really know it? To answer this question, the team at Ipswich.co.uk went on a guided walk of the town, led by Mike Garland, a long-standing volunteer tour guide.

We started the tour – led by the witty and knowledgeable Mike Garland – outside St Stephen’s, one of 12 medieval churches in the town centre. We are told this area has been lived and worked in since at least 850, possibly earlier, making Ipswich one of the four oldest, continuously occupied towns in England, alongside Southampton, London, and York.

Colchester can thank Boudica’s levelling of their town for their omission on this prestigious list, despite their best promotional efforts, because it hasn’t been continuously inhabited.

St Stephen's Church
St Stephen's ChurchAmy Wragg

Apparently the Saxons wouldn’t have lived in the exposed Roman ruins of Colchester, post-Boudica rampage. Who would’ve known they were so fussy? Mike signposted us to a Saxon poem called ‘The Ruins’ to add further weight to his argument. The poem is actually written about Bath, but it neatly represents the Saxon view, that living in another culture's ruins would be disgraceful, and unappealing. Sorry (not sorry) Colchester. Better get the Tippex out.

Moving onto the Ancient House

Undoubtedly one of the most beautiful buildings in Ipswich, we were met with a challenge from Mike. Would Thomas Wolsey would have seen Ancient House? What do you think? Without giving too much away, the answer led us into a fascinating discussion about architecture, haphazard restoration, and how some questions have more than one answer. Such was the magnetism of this conversation, that we attracted passers-by into the debate, who passionately shared their own understanding of the building's history.

The Ancient House in Ipswich

A significant portion of our time at Ancient House was spent occupied by our well-informed guide debunking several myths about its history, including the ever persistent legend that King Charles II hid on-site during his flight from England.

Never one to state an opinion without backing it up with an impressive amount of evidence from a variety of reputable sources, Mike’s whistle stop tour of this legend was an impressive feat. He even explained how this story – first posited by a Cambridge Professor – came to be so prevalent. To find out more, you'll have to go on one of his tours. But the summary is simple, it can be traced back to the local pub. Why is that not surprising?

Pub culture

In a place like Ipswich, where pub culture has always been part of the fabric of the town, we inevitably ended up discussing the hotly debated topic of the ‘oldest pub in Ipswich’. Much like the oldest town debate, it all hinges on the ‘continuous use’ factor, with The Spread Eagle being the sole contender.

If other pubs are older, and its still a big ‘if’, none of the other pubs in town have retained their public house status for the duration. Many others having being converted into residential use in their lifetimes, even if temporarily.

The Spread Eagle Pub in Ipswich
The Spread EagleAmy WraggAmy Wragg

Cardinal Thomas Wolsey

No tour of Ipswich would be complete without tales of Ipswich's greatest son, Cardinal Thomas Wolsey, so it was appropriate that our last stop of the day was at his statue on St Nicholas Street.

After dealing with what we don’t know about his life—where exactly he was born in Ipswich or where exactly he is buried—Mike moved on to what we do. The inscription at the base summarises Wolsey’s approach to education, saying that he "believed that pleasure should mingle with study so that the child may think learning an amusement." A laudable ethos that seems so far ahead of its time.

Another modern idea that Wolsey championed was fair representation in legal matters, making it possible for the poor to go to court for free. An idea that didn’t endear him to the rich folks of the town.

Amy and Mike posing in front of the Thomas Wolsey statue in Ipswich
Amy and Mike Garland posing in front of the Thomas Wolsey statue in IpswichSophie DebenhamIpswich.co.uk

Finishing up

The whole tour was magnificent, combining historical facts and expertly debunked fables.

In only a short time, we learnt so much. From methods of historical timber construction to the importance of clay to Ipswich and the significant archaeological discovery of the ‘Ipswich Man’ – the remains of a North African man dating back to the 1200s found in Greyfriars.

Even if you know Ipswich well, attending one of these tours will arm you with new information and facts to entertain friends and maybe even charm your pub quiz team into first place.

For more information, visit https://ipswichtourguides.onesuffolk.net/about-us/

Attwells staff outside their Ipswich office

An award-winning local law firm

Rated as "Excellent" on Review Solicitors with an impressive 4.8/5 on Feefo.

Load next article