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Suffolk ambulance service deploys 90 extra ambulances per day amidst unprecedented demand

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The East of England Ambulance Service (EEAST) received more than 39,000 emergency calls between Christmas Day and New Year's Day, an unprecedented spike of 7,500 calls above typical summer levels.

Why it matters: The service has moved to its highest alert level and added 90 extra ambulances per day to manage the crisis. However, this extraordinary pressure will likely lead to longer wait times for emergency care during one of the year's busiest periods.

Renault Master ambulance
The East of England Ambulance Service (EEAST) received more than 39,000 emergency calls between Christmas Day and New Year's DayEEAST

By the numbers:

  • 39,000+ calls received in 8 days

  • 7,500 more calls than in typical summer periods

  • 90 additional ambulances deployed daily for the next week

Emergency measures launched:

  • Increased frontline operations and emergency centre staffing

  • Redeployed clinicians to frontline services

  • Paired clinicians with non-clinical drivers

  • Offered overtime incentives

  • Enhanced clinical assessment service for call triage

  • Worked with partners to find alternative care pathways

What they're saying: "I urge the public to only call 999 if there is a life-threatening emergency," says Neill Moloney, Chief Executive of EEAST. "Many people will be treated more quickly by using 111, seeing their GP or making their own way to hospital. Arriving by ambulance will not mean you will be seen more quickly."

What it means for patients:

  • Life-threatening emergencies remain the priority

  • Less urgent cases face longer waits

Alternative care options include:

  • NHS 111

  • GP services

  • Making own way to hospital

Bottom line: While EEAST has significantly boosted its capacity with additional ambulances and staff, the service warns the coming weekend will be "exceptionally busy" and urges the public to think carefully before calling 999.

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Multiple unitary authorities 'vital' for Suffolk's diverse communities, councils claim

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A joint report from Suffolk's councils argues that the county's mix of rural, coastal, industrial, agricultural and urban areas requires more than one council to effectively serve residents.

Why it matters: The five district and borough councils say a single "mega-council" covering a vast geographical area could not focus on the competing needs of three-quarters of a million people as effectively as multiple unitary authorities.

What's driving the news: Suffolk County Council supports creating a single unitary authority covering the entire county, but this has been unanimously rejected by the five district and borough councils it would replace.

The details: Babergh District Council, East Suffolk Council, Ipswich Borough Council, Mid Suffolk District Council, and West Suffolk Council have each approved the report following a series of meetings where councillors examined and shaped the proposals.

In a joint statement, the council leaders said: "Multiple unitary authorities will produce services designed with residents in mind to meet local needs, drive improved outcomes, create value and save money in a sustainable way."

"Our joint proposal demonstrates that a one-size-fits-all mega authority will not solve the existing issue of large countywide services that will continue to drain money, require improvement, and potentially lead to further cost cutting."

By the numbers: The interim report claims multiple unitary authorities will provide:

  • Cost-effective and high-quality services for Suffolk residents

  • Long-term financial sustainability

  • Economic growth and support to local industry

  • Stronger democratic representation and community engagement

  • Governance systems which can adapt to future growth

  • Structures to support thriving communities and economies

The bigger picture: The councils argue their approach would support "a more balanced solution for the governance of the Mayoral Combined Authority" being set up next year for Norfolk and Suffolk.

What they're saying: "This is a generational change to the way local government and services are delivered and something we should seize," the council leaders stated. "It is a real opportunity to think holistically about how services such as leisure, housing and social care could help residents to thrive."

What's next: The interim report does not constitute a final decision. Councils will have further time to develop options to redesign local government, with community views "at the heart of this work."

The bottom line: "Our collective solution is the best way to deliver great services and value for money. It makes sure the 'local' stays in Local Government for Suffolk," the council leaders concluded.

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