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Why workplace wellbeing is good business

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On the International Day of Happiness, local happiness coach and published author Samantha Brook explains how workplace wellbeing can boost productivity and why investing in employee happiness offers significant returns for businesses.

"Clients do not come first. Employees come first. If you take care of the employees, they will take care of the clients," Richard Branson famously said.

An independent study on the cost of mental health to employers, commissioned from Deloitte found that the annual cost to employers is between £33 billion and £42 billion. The study also found that investing in employees' mental health could see a return on investment of nearly £10 for each £1 spent.

Happiness at work has never been more important. World affairs are all taking their toll on people's mental health. It can be challenging for anyone to stay positive under such circumstances.

In recent years, employers have started to wake up to the importance of looking after their employees' mental health. I have heard a number of very sad stories where firms have lost employees to suicide. Although many firms are starting to take their employees' mental health more seriously, it is still often merely a tick box exercise.

Happy employees will be more productive and engaged. They will take less time off sick, and they are less likely to look for another job.

A group of colleagues gathered around a laptop in the office
In recent years, employers have started to wake up to the importance of looking after their employees' mental healthJud MackrillUnsplash

Mental health first aid training at work

It is great that so many firms have embraced Mental Health First Aid training. I see mental health first aid training as a great way to help employees who are suffering with mental health at work. Happiness Club will help you and your employees to prevent having those mental health issues in the first place.

If you, or your employees, use the Happiness Club techniques you will find that you will generally be happier on a more consistent basis. You might still have mental health problems sometimes, I certainly do, but those times will be much less frequent, and they will pass a lot quicker.

Tips for improved happiness at work

Watch out for signs of declining happiness at work

If you or your employees are experiencing sleep problems or changes in appetite, that could indicate a risk of worsening mental health. Other signs could include behavioural changes, poor hygiene, or feeling hopeless. If you notice an employee, a colleague, or even a fellow business owner is displaying any of these signs, reach out to them. A friendly face or a listening ear might make all the difference.

Ask for help

If you are worried about your own mental health, you might find it useful to reach out to a friend or colleague. It can be helpful to vent or talk things through.

Have a contingency plan

If you know that you are at risk of feeling stressed or overwhelmed, it can be helpful to have a written contingency plan that you can fall back on next time you're feeling like that. This could include mindfulness practices, breathing exercises, tapping, affirmations, taking a break, or getting outside for some fresh air.

Follow a happiness routine

Following a Happiness routine that includes gratitude, meditation, journalling, getting outside, and a healthy lifestyle is a great way to achieve consistent and sustainable happiness. One of the things that helps me to maintain stable mental health and happiness is to have a Happiness Routine. Having a routine helps me to manage symptoms of ADHD and depression.

I used to be allergic to discipline, but then I realised that discipline and routine are key to freedom, success, and happiness. Four things to note, which I cannot emphasise enough, are to start slowly, be flexible, be gentle with yourself if you miss a day, and find ways to make it easy, enjoyable and fit it into your life.

I pack a hell of a lot into my Happiness Routine, but I have been building this up for years. Start by adding one thing at a time and do it for a minimum of 21 days before adding something else.

If it feels overwhelming, try something else or find a way to make it easier. My Happiness Routine is what happens on a good day, and I rarely manage the whole lot. Sometimes I do not manage any of it! And that is okay.

When I first started introducing healthy habits, I used to really beat myself up if I missed a day. After a while I realised it was okay if I missed a day and I redetermined for tomorrow. If we are not careful a routine that we create for happiness can become just another stick to beat ourselves up with.

As Daisaku Ikeda, President of the SGI, (the Buddhist organisation I belong to) says, "If you failed yesterday, strive to win today. If you were defeated today, strive to win tomorrow."- From The New Human Revolution.

A man working at his computer late at night
Stick to your allocated work hours, try and avoid burnoutJonas LeupeUnsplash

Stick to your allocated work hours

You might think you will be more productive by working in the evenings and weekends, but you will get burnt out and end up having to take time off sick. Lead by example. If you work evenings and weekends, your employees will think it is expected of them, and then they will end up getting burnt out.

Take a break

It is important to take a break from your desk at regular intervals throughout the day. It is also important to leave your desk at lunchtime. Get outside, go for a walk, or go and read a book in a coffee shop. Again, this will help you to be more productive and if you are a manager, lead by example.

Set a goal for the day

At the beginning of each day, think about what you would like to achieve and set a goal. Write the goal down as if it is the end of the day and you have already achieved it.

For example,

  • It is 20 March 2025, and I have closed a sale.

  • Or it is 20 March 2025, and I have ticked five things off my to do list.

  • Or it is 20 March 2025, and I have completed a piece of work.

The next day review if you have achieved your goal and if you have not, reflect on why that is and what you could have done differently. It might be that something else came up, or that you achieved something even better! Again, it is important to do this without beating yourself up.

Have a budget for happiness at work

It is important to have a budget for your own wellbeing as well as your employees' wellbeing. I have already mentioned that for every £1 spent on employees' mental health, the return on investment is nearly £10. You can spend that budget on healthy and enjoyable activities.

Love of Beauty offer relaxing therapies at their salon and healing room, as well as at your place of work, and in the comfort of your own home. Grow My Wellbeing offer office plant installations and workshops for you or your employees.

You could buy yourself or your employees the Happiness Club book or the Happiness Club membership programme.

As you can see, your mental health and your employees' mental health should be a priority. Investing in mental health encourages a positive work environment and creates significant financial returns. The various tips and tricks I have shared, such as maintaining a Happiness routine, and taking regular breaks, are essential steps towards achieving consistent and sustainable happiness at work.

By prioritising mental health, you and your employees can be more productive, engaged, and satisfied which will ultimately lead to better overall business outcomes.

Happiness Club

Based in Ipswich, Happiness Club is on a mission to help residents and businesses cultivate lasting happiness and wellbeing.

Samantha Brook

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Are organised crime fronts hiding in plain sight on Ipswich high streets?

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The National Crime Agency's crackdown on high street businesses suspected of links to organised crime has made headlines in Shrewsbury but remains conspicuously absent in Ipswich, despite remarkably similar retail patterns.

A pattern emerging elsewhere

While Ipswich residents have yet to witness raids on local businesses, a stark scene is unfolding elsewhere: officers forcing their way into brightly-coloured barber shops, vape stores, minimarts, candy stores and phone repair shops that have proliferated across town centres.

Last month, the National Crime Agency (NCA) coordinated 265 raids on such premises across England and Wales as part of Operation Machinize, targeting high street businesses suspected of being fronts for international crime gangs – but it remains unclear if Suffolk, or Ipswich, has been part of this operation.

Organised crime and the impact on Ipswich's high street
Oliver Rouane-WilliamsIpswich.co.uk

Shrewsbury and Ipswich: towns with similar profiles

In Shrewsbury, a market town not dissimilar to Ipswich, officers detained two Kurdish asylum seekers during raids on barber shops, seizing thousands of pounds in cash and illicit vapes. The intelligence suggested these establishments were linked to money laundering, illegal immigration and drug dealing.

The parallels between Shrewsbury and Ipswich are difficult to ignore. Both are historic county towns with traditional market squares, and a mix of independent and chain retailers. Both have experienced the same influx of barber shops, vape stores, minimarts, candy stores and phone repair shops on their high street.

Yet while Shrewsbury has seen decisive action, Ipswich residents have yet to witness any comparable enforcement activity. At least not visibly. And if it has, it has yet to make any difference.

The Ipswich landscape

According to commercial property analysts Green Street, the average number of barbers per person in England and Wales has doubled in the past decade.

Walk through Ipswich town centre and the changing retail landscape is evident – multiple barber shops, vape outlets, phone repair shops and sweet shops often within yards of each other, typically with very few visible customers.

It is important to note that we are not suggesting any specific businesses in Ipswich are engaged in illegal activity. The presence of these shops alone does not indicate wrongdoing, and many could be legitimate businesses.

But questions should be asked. And questions are being asked – repeatedly – by residents.

The scale of the problem

The National Crime Agency estimates that £12 billion in illicit cash is laundered in the UK annually, with lots of it flowing through criminal front organisations on high streets.

These businesses appeared to surge as shop vacancies grew following the pandemic, creating opportunities for criminal gangs to establish themselves in plain sight.

The suspicious signs are easy to spot: businesses claiming implausible income levels, unpaid utility bills despite supposed high turnover, and the sale of illicit products like illegal vapes and tobacco.

In Greater Manchester, linked mini-marts were found to be staffed by asylum seekers, some working illegally, with hidden compartments concealing contraband.

What Operation Machinize uncovered

During Operation Machinize, authorities discovered cannabis farms, seized Class A drugs, arrested 35 people and questioned 55 suspected illegal immigrants. Three potential victims of modern slavery were identified. Bank accounts worth over £1 million were frozen and £40,000 in cash seized.

Detective Inspector Daniel Fenn, who led raids in Shrewsbury as part of the operation, said: "Members of the public are angry. They can see these fronts are there. The criminals feel they are hidden here. They think they can come to sleepy areas and won't be found."

The same could easily be said of Ipswich.

The pattern of exploitation is particularly concerning – the NCA believes some shops are used as fronts for drug-trafficking, people-smuggling, modern slavery and child sexual exploitation. In 2023, it secured the conviction of one Iranian Kurdish barber shop owner who was using his London premises as a base for smuggling 10,000 people to the UK in small boats.

Impact on legitimate businesses

Legitimate barbers are calling for a registration scheme and stricter regulation. Gareth Penn, chief executive of the Hair and Barber Council, highlighted how illegal barbers have led to fungal infections from improperly cleaned equipment.

More importantly, though, is the damage being done to genuine businesses that cannot compete with those avoiding costs and taxes, and those that cannot find suitable high street premises.

The damage is significant and potentially long-lasting.

Will Ipswich be next?

For Ipswich, the question now is whether Operation Machinize will visibly extend to Suffolk – or indeed, whether it already has without public knowledge.

Unlike local police forces, the National Crime Agency is exempt from Freedom of Information requests, making it impossible for journalists or the public to determine how many Ipswich businesses, if any, have been investigated.

This distinction is important.

While local police forces handle everyday law enforcement, the NCA was specifically created to tackle serious and organised crime that extends across police force boundaries, international borders, or requires specialist capabilities.

Their involvement signals that these high street businesses are not merely local issues but part of sophisticated criminal networks operating nationally and internationally.

Security Minister Dan Jarvis has stated that "high street crime undermines our security, our borders, and the confidence of our communities", promising "decisive action" to bring those responsible to justice.

The road ahead

There are concerns about the effectiveness of current measures. Of the 265 raids conducted, only 10 shops have been shut down permanently. Many businesses raided were back operating within minutes of officers leaving.

The challenge for authorities extends beyond individual shops to dismantling the organised crime networks behind them – networks that may have been profiting in plain sight for years on our high streets. While local police forces can target individual businesses, only the NCA has the mandate and resources to tackle the international networks behind them.

For Ipswich residents concerned about these issues, the prospect of action against suspicious businesses cannot come soon enough. However, due to the secretive nature of NCA operations, we may never know the full extent of their activities in our town – only their results, if and when they choose to make them public.

DanceEast Youth Takeover in 2023

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Watch a performance, join a term of classes or attend a workshop at DanceEast

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