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Award-winning Suffolk firm seeks to expand life-changing home improvements across county

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Ipswich's only independent news website

We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

A Bacton company that transforms homes for disabled and elderly residents is planning to expand its services to every town and village in Suffolk following major national award wins.

Why it matters: Suffolk Mobility Solutions hopes to help more residents with disabilities, trauma, or age-related illnesses maintain independence in their own homes through specialist home improvements – a mission deeply personal to its founder.

The big picture: The company, which has completed over 100 transformation projects in four years, was named Overall Winner at the UK Business Awards and secured gold for "Best Customer Service" in the Micro Business category.

Suffolk Mobility Solutions was the overall winner at the UK Business Awards
Suffolk Mobility Solutions was the overall winner at the UK Business AwardsSuffolk Mobility Solutions

A personal mission: Director Ian Bell's journey into mobility solutions began in 2012 when his wife Glynis suffered a stroke while they were visiting America. "From that day our lives changed, and I started to understand the difficulties faced by people who have had sudden trauma," said Bell.

The experience of adapting their own "forever home" for wheelchair accessibility gave Bell first-hand insight into the challenges many families face.

What they're saying: "The awards certainly move our business forward as we help more and more people in Suffolk to live their lives in safety, with independence and with dignity," said Bell.

"For a micro business Suffolk Mobility Solutions has done a fantastic job putting the needs of its customers at the forefront of its business," added Neil Skehel, CEO of Awards International, which organises the UK Business Awards.

Behind the scenes: The awards, also known as "The Dons", were established eight years ago to recognise business excellence. Over 300 companies from various sectors have participated since its inception.

The bottom line: With personal experience driving its mission, Suffolk Mobility Solutions' planned expansion could provide crucial support for residents needing home adaptations to maintain their independence.

Oliver Rouane-Williams speaking with an elderly couple in the town centre

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To thrive, or not survive – that is the question

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Ipswich.co.uk Logomark in a circle

Ipswich's only independent news website

We publish the stories that matter and champion everything that's good about our town – without the ads, popups or tracking

Ipswich's high street must evolve beyond traditional retail or risk disappearing completely, local leaders warn at the Digital Ipswich Innovation Showcase launch event.

Why it matters: High streets have been built on retail for the last 100 years, but they must adapt to the digital age by creating unique experiences that online retailers cannot replicate.

"To pretend that every town will have a high street is dangerous," said Lee Walker , CEO of Ipswich Central , at the Ipswich Thrive Business Week event held on Wednesday, 14 March.

"We have only one option, and that is to adapt and thrive. The alternative is not surviving at all."

Ipswich Central CEO Lee Walker at the From Surviving to Thriving event
Ipswich Central CEO Lee Walker at the From Surviving to Thriving eventOliver Rouane-WilliamsIpswich.co.uk

The big picture: This set the scene for a really interesting and well-attended event at Arlingtons, where delegates discussed the future of Ipswich's high street and the role of technology in our town centre.

What they're saying: "What do we have that Amazon doesn't? A place to meet and socialise. That's key. We cannot replace human interaction with the internet," Walker told attendees. "There will always be a desire for people to come together."

Laura Harris from High Street Positives reinforced the view that we've heard from many local leaders recently, that negative media coverage directly impacts public perception and footfall. Only 17% of respondents in their research found that media coverage of their high street was positive – something this publication has been looking to change.

What's next: The event is supported by a three-day showcase at the former Boots store at the Buttermarket Centre this weekend, which aims to demonstrate how embracing digital transformation can revitalise town centres through innovative technologies.

Among the most striking innovations are AR binoculars developed by Zubr, an immersive technology specialist with 10 years of experience and 500 projects completed. They are behind a new initiative to install several AR binoculars at key heritage locations in town that let people peer into Ipswich's history.

The immaculately-dressed Mark Hubert of James St Peter's giving the AR binoculars a test
The immaculately-dressed Mark Hubert of James St Peter's giving the AR binoculars a testOliver Rouane-WilliamsIpswich.co.uk

Other technologies highlighted at the showcase include:

  • POP.xr: A "phygital" retail experience by Urban Tech Creative that merges physical and digital environments through augmented reality and virtual reality.

  • Proto Luma: A holographic technology that connects past and present through educational and entertainment experiences.

  • Cluso: A voice-based survey tool that could help local authorities better understand what residents actually want from their town centres.

The bottom line: "We only have one option," Walker emphasised. "For our town centre to thrive, we must first ensure people feel safe, then focus on creating fun, unique experiences built around local culture."

He concluded that appropriate digital technologies would be essential in this transformation: "That's how we can all thrive."

Oliver Rouane-Williams speaking with an elderly couple in the town centre

We can't do this without you!

If you value strong, free, independent local media that fights tirelessly for our town, please consider contributing just £24 per year

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